xTool S1: xToolCare Warranty

xTool S1: xToolcare Warranty

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• Additional Resources: xTool S1: Enclosed Diode Laser Cutter

Highlights:

xToolCare for xTool S1 offers a 12-month extended warranty, covering 90% of machine failures and accidents. It includes free two-way shipping for repairs, 12-hour quick response for support, and expert one-on-one service. This plan is a cost-effective way to ensure peace of mind and reliable maintenance for your device.

Enjoy peace of mind brought by xToolcare:

• 2 Warranty Events, Cost Effective: The warranty events cover nearly 90% of machine failure and damage. xToolCare for S1 can help you save up to 80%.
• Free Two-Way Shipping, Hassle-Free: Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you. Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.
• Full Coverage, Software & Hardware: No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.
• Exclusive Service, Expert One on One: xToolCare is exclusive to xtool.com (not open to Amazon). Only when you buy both machine and xToolCare from xtool.com, can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
• Priority Access, 12h Quick Response: Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
• Original Factory Maintenance, Trustworthy: It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.

What's covered by the xToolCare Warranty?

• Main Parts: The Main Control Board, the Laser Module, and the Power Adaptor
• Wearing Parts: The Exhaust Fan, the Z-axis Panel, the Blind Window, the Front Plate, the TF Card, the Emergency Stop Switch, and the Limit Sensor (only 6 months)
• Items Not Covered By Warranty: The Blade, the Power Cord, the USB Connection Cable, the USB Security Key, the Distance Sensor, the Exhaust Pipe, the Key Screwdriver, the Screw, the Manual Guide, Material Package, and the Protective Lens.
• Note: xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.