Welcome to STEMfinity, where your passion for education and innovation can become a rewarding career. We are a dynamic team dedicated to empowering the next generation of innovators through top-quality STEM resources and hands-on learning experiences. If you're eager to make a difference in education, enjoy a collaborative and inclusive work environment, and seek professional growth, explore our exciting career opportunities and join us in shaping the future of STEM education.

As the Customer Success STEM Expert, you will report directly to the Chief Sales Officer with a dotted line to the Customer Success Team Lead. The Customer Success team works alongside the sales team to provide excellent customer experience.

Key Responsibilities:

Customer Support & Order Assistance:

• Respond promptly and professionally to customer inquiries via phone, email, and HubSpot
• Assist customers with placing orders, processing returns, and troubleshooting order issues
• Provide exceptional service by building rapport and understanding customer needs
• Follow up on customer inquiries and ensure all concerns are addressed efficiently

Sales Support & Quoting:

• Assist customers in selecting the right STEM products and services based on their needs
• Generate and manage customer quotes using Shopify and Fishbowl
• Guide customers through the quoting process and follow up on outstanding quotes and purchase orders
• Support the sales team by handling administrative tasks related to customer purchases

Product Knowledge & Training:

• Develop a deep understanding of STEMfinity’s products or services and spread passion for excellence in STEM 
• Understand how to position STEMfinity’s Preferred products and services and One-Stop-STEM-Shop 
• Stay updated on product features, benefits, and competitive advantages to effectively communicate with customers

Collaboration & Problem Resolution:

• Collaborate with team members and other departments to resolve customer issues swiftly and effectively
• Lead the team in proactively identifying and addressing common customer pain points

Continuous Improvement & Goal Achievement:

• Foster a culture of continuous learning through vendor training, workshops, and industry events
• Work with team members to achieve and exceed individual and team sales targets, while ensuring the highest standards of customer service and satisfaction
• Proactively identify opportunities for process improvement and contribute to the overall growth of the business

For any questions regarding the position, please contact Irma Noe - irma@stemfinity.com