xTool M1: xToolcare Warranty

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• Additional Resources: xTool M1: Desktop Laser and Blade Cutting Machine

Highlights:

xToolCare for xTool M1 offers a 12-month extended warranty, covering 90% of machine failures and accidents. It includes free two-way shipping for repairs, 12-hour quick response for support, and expert one-on-one service. This plan is a cost-effective way to ensure peace of mind and reliable maintenance for your device.

Enjoy peace of mind brought by xToolcare:

• 2 Warranty Events, Cost Effective: The warranty events cover nearly 90% of machine failure and damage. xToolCare for M1 can help you save up to 80%.
• Free Two-Way Shipping, Hassle-Free: Two-way free shipping helps you to deal with the issues hassle-free. xTool customer service department gets everything right for you. Free two-way shipping is open to US non-remote areas now. For other countries and regions, free return shipping is provided.
• Full Coverage, Software & Hardware: No matter whether it is a hardware or software problem, xToolCare guarantees to keep you at ease with a professional and quick reply.
• Exclusive Service, Expert One on One: xToolCare is exclusive to xtool.com (not open to Amazon). Only when you buy both machine and xToolCare from xtool.com, can you enjoy the service. You can have a one-on-one remote video or audio chat with an xTool expert for diagnosis and maintenance.
• Priority Access, 12h Quick Response: Technical support priority helps you better and quicker fix the machine failures. xTool after-sales team will respond to your request within 12h (excluding holidays).
• Original Factory Maintenance, Trustworthy: It is reliable that all the replacement parts and maintenance services come from the xTool original factory. We aim to make you satisfied and happy.

What's covered by the xToolCare Warranty?

• Main Parts: PCB, Motor, Laser Module, Camera, Guide Rail, Rotary Attachment (if included), etc.
• Wearing Parts: Power Adapter, Timing Belt, Blade Holder (only 3 months)
• Items Not Covered By Warranty: Power Cable, USB Cable, Processing Material, Smoke Exhaust Pipe, User Manual, Packaging, Point Blade, Screwdriver, Base Plate, Rotary Attachment Cable (If Included), Rotary Attachment Risers (If Included), Cutting Mat, etc.
• Note: xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.