Shaper Pro Care - 2 Year Support and Warranty
Highlights:
Shaper Pro Care is designed for any Origin users who want additional support with Origin. Users who purchase Shaper Pro Support will have access to:
- Live phone support (English only; M-F 9:00 am-5:00 pm Pacific Time)
- Hot Swap program, reducing the possibility of lost revenue during tool replacement
Hot Swap Program
One feature of the Shaper Pro Care Support Package is Shaper's Hot Swap return policy. If a Pro Care user runs into an issue with their tool that the Support team is unable to resolve in the field, that user can exchange the tool for a replacement unit instead of waiting for their tool to be fixed and then returned to them.
With Hot Swap, Shaper's fulfillment center will ship a replacement tool immediately, limiting any potential downtime on your project.
Shaper Pro Care benefits last for 2 years from the time of purchase.
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