Shaper Pro Care - 2 Year Support and Warranty
Highlights:
Shaper Pro Care is designed for any Origin users who want additional support with Origin. Users who purchase Shaper Pro Support will have access to:
- Live phone support (English only; M-F 9:00 am-5:00 pm Pacific Time)
- Hot Swap program, reducing the possibility of lost revenue during tool replacement
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Hot Swap Program
One feature of the Shaper Pro Care Support Package is Shaper's Hot Swap return policy. If a Pro Care user runs into an issue with their tool that the Support team is unable to resolve in the field, that user can exchange the tool for a replacement unit instead of waiting for their tool to be fixed and then returned to them.
With Hot Swap, Shaper's fulfillment center will ship a replacement tool immediately, limiting any potential downtime on your project.
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Shaper Pro Care benefits last for 2 years from the time of purchase.
